Account Deletion Policy

1. How to delete your account

Open Settings, go to the Account tab, and use Delete account in the danger zone. You will be asked to type your account email address exactly to confirm; the server checks it again before proceeding.

When you confirm, VERA cancels any active Stripe subscription, deletes your records, and signs you out. You do not need to cancel your subscription separately first.

2. Before you delete

Export your data. Settings has a data export that produces a JSON file of your account, business profile, customer records, estimates, invoices, and content. Once the account is deleted we cannot produce it for you.

Save anything you need from outside the export, such as generated images you want to keep or documents you have not downloaded.

Disconnecting integrations is not required, since deletion removes the stored credentials, but revoking VERA's access from the provider's own settings page is good hygiene and is the only way to be certain on the provider's side.

3. What is deleted

Deletion is a hard delete across every table holding your data. Specifically it removes:

• Your account and identity. The user record, password hash, linked Google or magic-link identities, sessions, and any outstanding verification or password reset tokens for your email address.
• Business and brand. Business profile, brand kit, onboarding session and its messages, profile suggestions, and Industry Radar context.
• Customer and operational records. Leads, contacts, companies, deals, jobs, technicians, appointments and booking configuration, support tickets, chatbot configuration and captured chat leads, workflows and their runs, agent definitions, saved ideas, tasks, and automation rules.
• Documents. Estimates with their sections, line items, revisions and activity, estimate settings, catalog items, invoices, imported documents including the stored copy of the original file, and learned import mappings.
• Content and files. Content drafts and items, proposals, agent runs, before-and-after projects and their variations, and every uploaded or generated asset, including the image data itself.
• Connected platform data. Integration connections and their encrypted credentials, sync logs, email provider connections, and every record synced from a platform: orders, customers, products, ad campaigns, email campaigns, social posts, calendar events, and daily metrics.
• Billing and usage. Credit account and ledger, reports, notifications, radar insights and articles, and the cancellation feedback you left, which is treated as your own words rather than as operator analytics.
• Your audit trail. The per-account audit events and security events recorded against your account.

4. What remains, and why

A small amount of information is not removed by account deletion. We would rather name it than imply a completeness we cannot deliver.

• Stripe billing records. Your Stripe customer record, invoices, and payment history stay with Stripe under its own retention and under financial and tax record-keeping obligations. VERA cancels the subscription but does not erase Stripe's records.
• Platform admin audit log. If a VERA operator took an administrative action affecting your account (granting credits, extending a trial, suspending it), that operator accountability record is deliberately retained after the account is removed. It identifies the action and the target, not your business content.
• Rate-limit counters and webhook ids. Anti-abuse counters and webhook replay-protection records are keyed by address, IP, or provider event id rather than by account, and are not swept by deletion. They hold no business content and are overwritten or superseded in the ordinary course.
• Server logs. Operational logs held by the hosting provider rotate on that provider's schedule and are not individually purged.
• Provider-held backups. Managed database snapshots taken before deletion age out on the provider's cycle. Deleted data is gone from the live database immediately.
• Correspondence. Support email you sent us remains in our mailbox unless you ask us to delete it.

5. Consequences of deletion

Your subscription is cancelled. Deletion mid-term does not automatically generate a refund; see the Refund Policy.

Public estimate links stop working. If you have sent an estimate to a customer who has not yet accepted it, that link will 404 after deletion.

Scheduled posts, automations, and workflows stop. Anything queued but not yet executed will not run.

Unused credits, including purchased packs, are forfeited. They have no cash value and are not refundable on deletion.

Your email address becomes available for a new account. Signing up again creates a fresh, empty account; it does not restore anything.

6. Alternatives to deleting

If you want to stop paying but keep your records, cancel your subscription instead. The account moves to a limited state at the end of the paid period and your data stays.

If you want to pause, cancelling and returning later is the current route. VERA does not offer an account freeze.

7. Deletion requests we handle by hand

If you cannot sign in, email support@myvera.io from the address on the account with the subject line "Delete my account". We verify the request against that address before acting.

If your personal data is in VERA because one of our customers put it there, contact that business. VERA cannot delete a record inside a customer's account on a third party's instruction; we will refer the request to the account holder and assist them, as the Data Processing Addendum requires.

Meta operates its own data deletion callback. If you request deletion of your data through Facebook or Instagram, VERA receives that request, revokes and purges the Meta connections on your account, and returns a confirmation code you can use to check the status.