DMCA Policy

1. What this covers

This policy covers material stored in VERA on a customer's behalf: uploaded photographs and files, generated images, and document content. It does not cover material published on a third-party platform, which you should report to that platform directly, even if VERA was used to publish it. It also does not cover VERA's own marketing site content, which is not user-generated.

Most content in VERA is private to a single account and is not publicly accessible. The exception is a document shared through a public estimate link. If you are reporting content you found at such a link, include the full URL.

2. Sending a takedown notice

Send your notice to support@myvera.io with the subject line "DMCA takedown notice". To be effective under 17 U.S.C. § 512(c)(3), it must include all of the following:

• Signature. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• The work. Identification of the copyrighted work claimed to have been infringed, or a representative list if there are several.
• The material. Identification of the material claimed to be infringing, with enough detail for us to locate it. A full URL is best; where the material is not at a public URL, describe it and name the account or business you believe holds it.
• Your contact details. Your name, mailing address, telephone number, and email address.
• Good faith statement. A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• Accuracy statement. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

3. What VERA does with a notice

We review the notice for completeness. If it is complete, we remove or disable access to the identified material, or disable the public link that exposes it, and notify the account holder with a copy of the notice.

If a notice is incomplete, we will tell you what is missing. We do not act on notices that do not substantially comply with the statute.

We do not forward your notice to any party other than the affected account holder, and we do not publish it.

4. Sending a counter-notice

If your material was removed and you believe it was removed by mistake or misidentification, you may send a counter-notice to support@myvera.io with the subject line "DMCA counter-notice". It must include your signature; identification of the removed material and where it appeared; a statement under penalty of perjury that you have a good faith belief the removal was a mistake or misidentification; your name, address, and telephone number; and your consent to the jurisdiction of the federal district court for your district, or if you are outside the United States, for any district in which VERA may be found, and your agreement to accept service of process from the party who sent the original notice.

If we receive a valid counter-notice we will forward it to the original complainant. We may restore the material in 10 to 14 business days unless the complainant tells us they have filed a court action seeking to restrain the conduct.

5. Repeat infringers

VERA terminates, in appropriate circumstances, the accounts of customers who are repeat infringers. We treat a customer as a repeat infringer where they have been the subject of multiple valid notices that were not withdrawn or successfully countered, and we take into account the seriousness of the conduct and whether it continued after warning.

A single valid notice results in removal and a warning, not termination, unless the material was plainly unlawful.

6. Misuse of this process

Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and legal fees. Do not use this process to remove a competitor's content or to resolve a commercial dispute.

7. Designated agent

Notices should be sent to support@myvera.io. Before relying on the safe harbor, VERA must register a designated agent with the United States Copyright Office and publish that agent's name and address here. That registration is a step for VERA's counsel to complete; until it is, this page describes our operational process for handling notices.